Help
Write to us and we'll answer. We're a small team in Mexico, so a person replies, not a robot.
If you collect stamps at a business
Racha makes the card; the stamps and the rewards come from the business where you shop.
I lost my card or changed phones
Your stamps aren't lost: they live in your account, not on the device. Ask whoever is at the counter to look you up by your phone number or by the six-digit code on your card, and they'll send it to you again.
They stamped it and my card didn't change
It can take a moment to update. Open your card in Wallet and pull down to refresh it. If it still looks the same after a few minutes, tell the business.
Do I have to download an app?
No. Your card saves to the Wallet your phone already came with. If you'd rather, you can also use a plain link in your browser.
I don't want anything from this business anymore
Delete the card from your Wallet. If you also want the business to erase your data, ask them directly: the data is theirs, we only store it.
If you run a business on Racha
Your stamp program, your team and your subscription.
The email to confirm my account never arrived
Check your spam or junk folder. If you signed up with Google there's no email to confirm: log in with the Google button. And if you still can't get in, write to us from the email you signed up with.
I forgot which account I used
On the login screen, if you already have a session open we tell you which one it is. If not, try Google: if that account exists, you'll go straight in.
I want to cancel my subscription
From your dashboard, under My plan, with the invoices and card button. It cancels at the end of the period you already paid for, and your customers keep their stamps.
What happens to my customers if I stop paying?
They can still redeem the rewards they already earned. What stops is recording new stamps. Nobody loses what they collected.
Is my customer data mine?
Yours. We store it and look after it, but we don't use it for anything else and we don't give it to anyone. If you ever leave, you take it with you.
Don't have an account yet? Try it free for 7 days.